Privacy Policy for Secure Door Property Management Inc

Effective Date: October 2025

At Secure Door Property Management Inc (“we,” “our,” or “us”), your privacy is our top priority. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, forms, and SMS communication.

We are committed to transparency, security, and compliance with all applicable data protection and telecommunications laws, including the Telephone Consumer Protection Act (TCPA) and CTIA Messaging Principles and Best Practices.

1. Information We Collect

We collect information that helps us provide property management and communication services efficiently and securely. This includes:

  1. Personal Information
    • Name, email address, phone number, property address, and related details.
    • Information submitted through web forms, service requests, and consultation booking forms.
  2. Communication Data
    • Records of your communications with us, including text messages, calls, or emails.
    • Opt-in status, timestamps, and consent records for A2P messaging compliance.
  3. Technical Information
    • IP address, device information, and browser type for analytics and system security.
    • Cookies or tracking pixels that help optimize website performance and marketing.

2. How We Use Your Information

We use collected information to deliver, maintain, and improve our services, including:

  • Sending appointment confirmations, reminders, and service notifications.
  • Providing customer support, property updates, and account-related communications.
  • Sending promotional or marketing messages to users who have explicitly opted in.
  • Maintaining accurate internal records for service delivery and compliance auditing.
  • Analyzing service performance and user engagement for operational improvement.

We only send promotional or marketing messages to users who have voluntarily consented and can unsubscribe at any time.

3. SMS/MMS Communication Consent

By providing your phone number through our website, lead form, or written consent form, you agree to receive SMS or MMS messages from Secure Door Property Management Inc.

These may include:

  • Appointment reminders and confirmations
  • Service status updates and notifications
  • Billing reminders or account-related messages
  • Promotional offers, property management tips, and seasonal specials

Message frequency may vary. Message & data rates may apply.
 You can text HELP for assistance or STOP at any time to unsubscribe.

We maintain a record of all opt-in and opt-out events as required by A2P registration and carrier policy.

4. How Leads Provide Consent

Customers and leads provide consent to receive SMS messages in the following ways:

  • Web Forms: When submitting an inquiry or booking request via our website (https://securedoorpm.com), users check a box acknowledging and agreeing to receive SMS messages related to their request or services.
  • Landing Pages and Funnels: Users filling out appointment or consultation forms are explicitly informed that providing their phone number authorizes Secure Door Property Management Inc to contact them by SMS.
  • Inbound Text Messages: Users who text our business number +1 (941) 231-4065 for assistance or inquiries are automatically considered opted-in to receive responses related to their inquiry.
  • Offline or Verbal Consent: Consent may also be collected during in-person or phone interactions when users verbally agree to receive text updates.

All opt-in data is logged and retained in our CRM system (Go High Level) for verification and compliance auditing.

5. Opt-Out Procedure

Recipients may opt out at any time by replying STOP to any message. Once received, the system automatically adds the contact to our suppression list to ensure no further messages are sent unless they re-subscribe.

You may also contact us directly at info@securedoorpm.com or call +1 (941) 231-4065 to request manual removal.

6. Opt-In Confirmation Message

Upon opting in, users receive a confirmation SMS stating:

“You have successfully opted in to receive appointment updates and promotional messages from Secure Door Property Management Inc. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt out.”

7. Data Retention and Security

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
 Our systems use secure SSL encryption and industry-standard safeguards to protect against unauthorized access, alteration, or misuse of your personal data.

8. Data Sharing

We do not sell, rent, or trade personal data.
 We may share limited information with trusted service providers for essential business functions such as:

  • SMS/MMS delivery (through registered A2P providers)
  • CRM and marketing automation (Go High Level)
  • Payment processing or analytics tools

These third parties are bound by confidentiality and data protection agreements.

9. Your Rights

You have the right to:

  • Access your data and request corrections or deletions.
  • Withdraw consent to receive SMS messages at any time.
  • Request details on how your data has been used.

Requests can be sent to info@securedoorpm.com.

10. Policy Updates

This Privacy Policy may be updated periodically to reflect new legal requirements or changes in communication practices. The most recent version will always be available at https://securedoorpm.com/privacy-policy.